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FAQ

  • WHEN SHOULD I BUY MY KID THEIR FIRST PAIR OF SHOES?

    In most cases children do no require shoes until they begin to walk outside. Sometimes, in colder climates or when required, crib shoes may be suggested for infants to keep their little feet warm. Once your little one is confidently walking and exploring outside shoes are suggested but we always recommend you let them spend as much time barefoot as possible.

  • HOW DO I MEASURE MY CHILD'S FEET?

    We always suggest that you come in and visit us for a professional fitting but if you cannot there are two ways to measure at home: 1. Place a sheet of paper on a hard floor and stand on it. Mark the heel and tip of the longest toe. Measure the distance in CM then refer to a sizing chart. 2. Visit an product in our catalog and download the home measurement guide. Follow the instruction then enter the measurement on the product page for your size!

  • CAN I RETURN MY ORDER IF THEY DON'T FIT?

    For sure! See our return policy here.

  • HOW QUICKLY DO CHILDREN FEET GROW?

    Every kids feet will grow at a different rate. This rate often follows or precedes growth spurts. But on average children's feet grow 3 sizes in the first year after walking and around 2 sizes a year until they start school. It begins to slow around 5 years old but will still continue at approximately 1 size per year. We recommend checking your Childs fit every 6 weeks in the first year of walking and every 3 months thereafter.

  • HOW OFTEN SHOULD I REPLACE MY CHILDREN'S SHOES?

    It is recommended by Podiatrists to replace your little one shoes 3 to 4 times a year. Frequently replacing footwear prevents excessive wear and tear to the structure of the shoe which may alter and harm feet as they grow and develop. At the minimum you should check your Childs fit at least once every 3 months.

  • WHERE IS LIL SOLES LOCATED?

    We currently have One retail location at: CF Market Mall, 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2.

  • DO YOU ONLY SELL SHOES?

    No. We also carry apparel and accessories!

  • HOW LONG DOES SHIPPING TAKE?

    We ship standard with tracking (7-10 business days).

  • DO YOU SHIP TO THE USA?

    Yes! Deliveries are usually made within 14 days of order. We do not process refund for shipping delays.

  • ARE SALE ITEMS FINAL SALE?

    Yes.

  • DO YOU SHIP INTERNATIONALLY?

    No. Currently we only ship to Canada and the USA

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept all major credit cards, gift cards, PayPal, Shop Pay, and Apple Pay

  • MY DISCOUNT CODE IS NOT WORKING.

    It may be due to the item in your cart but we would be happy to look into it. If you are having any issues email us at soletosoulcanada@gmail.com

  • DO YOU DO CUSTOM ORTHOTICS?

    Yes, we make custom orthotics. Visit us here for more information and to book an appointment.

  • MY FOOTWEAR IS DEFECTIVE.

    Please email us at soletosoulcanada@gmail.com in the email please include: (1) your order number (2) Photo of the inside label of the shoe (3) Photo of the side profile of the shoe (4) Photo of the sole of the shoe (5) Photo of the defect. Once we have received this information, we will seek advice from the manufacturer on your behalf and in the case of a genuine fault offer to repair or replace the shoes.

  • ARE YOUR SHOES WATERPROOF?

    While most our shoes will not be damaged by water, they are generally not waterproof. Please refer to each shoes product page for more information on its water resistance.

  • MY ORDER HASN'T ARRIVED

    Please email us at soletosoulcanada@gmail.com in this email include your order number.

  • DO YOU SELL ADULT SHOES?

    Not at Lil Soles but our sister company Sole to Soul Footwear does. You can find our full catalog and more information here!